We use USPS Mail exclusively for shipping, delivery times can vary and the US Post Office does not guarantee the delivery times shown.
We ship all plants bare root unless otherwise noted. We will ship plants in their pots upon request, and for those with special requirements for domestic shipping only. All international shipping will be bare root only. Please be advised that shipping costs will change, as the package will weigh more when plants are shipped in their pots with soil. Shipping costs will be actual rates.
Shipping costs are based on the total weight of the package.
Items will be shipped via USPS (US Postal Service) Priority Mail. Or upon request, Express Mail. Insurance and Signature Confirmation is available. For orders over $250.00, Delivery signature confirmation is mandatory.
No International Shipping
Shipping rates will be calculated using the USPS current rate calculator.
Please be aware that Postal rates change, shipping charges will always be calculated with current USPS pricing at the time of shipment.
Cold Weather Shipping
Being a California based nursery, we ship plants all year round. However, for our customers in colder regions we offer heat packs to keep the plants warm during transit. All our heat packs are the longest lasting, at 72hours, which makes them ideal for USPS Priority shipping. We only use the brand UniHeat, as we have found them to be of the best quality. Please note that even when using a heat-pack, we cannot guarantee undamaged arrival during extreme weather conditions.
Our 72hour heat packs are optional, and a $2.50 charge will be added to your order if you so choose. For orders of $100 or more, the heat pack(s) will be added free of charge upon request. We do encourage you to opt in for the heat pack to ensure the safest arrival of your new plants. However, if you choose not to include the heat pack, we cannot guarantee their favorable arrival, nor can we offer any refunds or exchanges.
NOTE: The heat-Pack will add about 0.5lbs to the weight of the box, shipping cost can be effected.
You can also make payments via credit card over the phone. If you are local, you can arrange a local pick-up.
We are required to collect sales tax from California customers. Current rate is 8.0%
Since we deal with live plants, returns will be based on a case by case basis. In most cases we will offer a replacement item rather than a refund. You may be required to provide photos to complete the return process. You must contact us within 10 days of delivery to be eligible for a return. Return shipping cost will be paid by the buyer. We'll pay the return shipping costs if the return is a result of our error.